CenterWare Xion® Suite is a contact center's dream. This industry leading contact center software suite helps manage and maintain compliance by using richly-featured modules that cover all the bases.

CenterWare Xion® modules enable agents to excel at their tasks with user-friendly graphical interfaces that streamline any learning curve.

Turbocharge your call center, create new profits and provide the best levels of support and services to your clients — all with a low operating cost and an attractive return on investment.


 

Deploy multiple parameters for measuring agent productivity!


 


MODULES

CenterWare® Outbound


Predictive dialer software CenterWare Outbound

Reduce downtime between calls and reach clients effectively!


CenterWare® Inbound


Automatic Calls Distributor ACD CenterWare Inbound

Increase agent efficiency and achieve high service levels easily!


CenterWare® AVRS®


calls recording

Assess employee-specific performance through call recordings!

 


CenterWare® IVR


CenterWare IVR

Develop self-service applications and reduce waiting times!




CenterWare® CRM


CenterWare CRM

Organize all kinds of client-related data!


Social Networks & Unified Media


Email

Easily monitor all your digital channels without any additional tools.


CenterWare® Chat


CenterWare Chat

Engage your customers quickly and directly — in real time!


CenterWare® Surveys
Online surveys

Identify customer satisfaction levels by means of dynamic questionnaires!


CenterWare® Administrator


Contact Center Administrator

Manage and configure operating models in next to no time!


CenterWare® Agent


CenterWare Agents

Enhance agent productivity with the best tools available!


CenterWare® Reports


Contact Center Reports and Satatistics

Analyze the strengths and weaknesses of any framework!


CenterWare® Finder


CenterWare search engine

Backup every piece of information!


Our cloud or hosted call center software can be tailored to meet any business need!



CenterWare call center software interface

CenterWare Xion features IP technology that provides a convergent network with flexibility and growth capabilities that tailor to any business need. Its open architecture allows integrating existing infrastructures to the following applications:

  • Call recording
  • CTI
  • Reporting
  • Inbound routing
  • Outbound dialing
  • Email
  • Chat
  • and many more…
Contact Center Over IP

Unparalleled seamless integration!

CenterWare Xion IP is based on Host Media Processing (HMP) technology and runs on Intel Xeon servers capable of supporting hundreds of ports; helping businesses in their transition towards an all-IP infrastructure while reducing hardware overhead.


Convergence is here with CenterWare HMP!

It supports video H.623, fax T.38/V.17, audio codecs G.711 and G.729, and up to 500 simultaneous calls by server thanks to its scalable nature.


Learn more about these powerful modules: