CENTERWARE IP

Nowadays, CenterWare IP® offers a convergent, flexible and scalable network that will fulfill all your business needs since it is a complete solution, with an open architecture that allows integrating the current infrastructure as well as third-party applications.

CenterWare IP® merges voice and data transmission into the same network, decreases applications complexity and costs and provides the newest technology for contact centers; it allows operating different systems, applications, branches, remote agents and other work groups and integrates all calls from a public network into a private network by means of one port guaranteeing the availability of applications and services (specially for critical environments to support thousands of ports).

Besides, CenterWare IP® offers powerful tools to manage, control and supervise the entire operation of the contact center in order to optimize all communication processes and increase agents’ operational efficiency and productivity, as well as offer the highest service level since it simplifies customers’ access through different media, such as, telephone calls, voice messages, email, chat and web, 24 hours a day.

Advantages and disadvantages:

Decreases infrastructure costs and unreasonable investment for contact center equipment.
An integration that has never been seen among other contact center applications, such as, recording systems, CTI, reports, applications, telephone calls, email, chat, etc.
Allows managing virtual contact centers and provides local independence by means of remote agents.
Consents to administer all movements through a web interface (add, edit, etc.)
Low operational and maintenance costs; our VoIP technology reduces long distance costs.
Open architecture that provides modular growth for ports and auxiliary technologies, designed to be 100% adaptable.

CenterWare IP® Contact Center can be integrated to:

CenterWare Suite® Contact Center
CenterWare Inbound®
CenterWare Outbound®
CenterWare AVRS®
MyCenterWare®
CenterWare Reminder®
Voice Mail®

CenterWare IP® is based on HMP technology (Host Media Processing), which encourages changing contact centers IP technology; thus, it reduces hardware acquisition costs since it is an application based in software that can be executed into servers win an Intel Xeon processor and it is capable of handling hundreds of ports.

Convergence is here with CenterWare HMP!

It supports (H.263), Fax T.38 and V.17, voice with G.711 and G.729 with densities until 500 ports by server, as well as, multiple servers for large contact centers.

Integral Solution

CenterWare HMP and CenterWare Suite® offer the best of two worlds, the most advanced manager for contact centers and the best technological platform.