PREDICTIVE DIALER & CUSTOMER SUPPORT Watch Demo
CenterWare Suite (In-Out) is the complete solution in advanced contact centers that offer multiple access options to their customers, such as telephone calls, voice messages, fax, e-mail, chat and web. It enables your operation to achieve high levels of service, availability, productivity, and efficiency at the lowest operating cost and the highest investment return.
CenterWare Suite Contact Center® is an open architectured platform with flexible modules which can be easily implemented, enabling automation of the entire call process. It provides your customers can access your company by several means 24 hours a day.
CenterWare Suite Contact Center® ensures the success of your contact center
CenterWare Suite Contact Center® uses your resources efficiently, finds improvement areas and reduces excessive operating costs, increasing productivity and profits with the highest investment return.
Our innovative platform contains a powerful administration module which is the solution's main interface. It has a group of features that are user-friendly and it is an application based on so you don't need to be and expert to administer your contact center or call center.
Centerware Suite Contact Center ® Modules
CenterWare Suite Contact Center® is an open framework advanced platform, enhanced with integral, flexible and robust modules which can be easily and quickly implemented to automate your entire contact center.
CenterWare Suite Contact Center® consists of the following modules:
- IVR
- CTI
- CenterWare Inbound ® (ACD with CTI)
- Administration Module Watch Demo
- Supervisor Module
- Agents Module Watch Demo
- Reports Module
- CenterWare OutBound ® (Predictive, progressive, preview and manual dialer)
- Administration Module Watch Demo
- Supervisor Module
- Agents Module Watch Demo
- Reports Module
- CenterWare AVRS® (call recording) Watch Demo
- IP connectivity
- CenterWare Reminder® (prerecorded messages delivery module)
- Voice mail
- Multimedia contacts handler
- CRM (customer relationship management)
- Call blending
- Multimedia functions
- Call back
- e-mail call back
- Fax functions
- Web chat text
- Database access
- Voice and message editor
- Voice recognition
- Compatible with displays for Call Center
Call us toll free at: 1(877)MY-NUXIBA or (877)696-8942 or (801)859-4100
sales@nuxiba.com