This application provides all-encompassing analytics about the relevant activity that takes place in your contact center; it is capable of generating real-time drill-down reports whose content and layout are fully customizable.
It excels at detecting strengths, cautions, or areas for improvement in agent performance — enabling you to make necessary workforce optimization-driven decisions and changes in a timely fashion.
Filter information by parameters like time, date, period, workgroup, campaign, client, or supervisor and export the results to Excel, CSV, and PDF files.
Simply the best Call Center Reporting and Analytics Available.
CenterWare Reports® delivers detailed reports and charts based on the following indicators:
Inbound campaigns (service requests received via calls, chat sessions, emails, and social networks)