CONTACT CENTERS
Automate your contact center!
The administration module is CenterWare's main interface. Based on Windows, this user friendly environment enables supervisors to easily handle and configure all the system applications including: ACD groups, campaigns, agents and supervisors.
CENTERWARE SUITE CONTACT CENTERŪ APPLICATIONS provide you with a variety of solutions such as:
- Automated attendant.
- Welcome menus.
- Skill based routing of agents. Set routing according to skill, capabilities, languages and knowledge.
- Intelligent overflowing of on-hold calls to other contact centers or extensions.
- Call rating per service type.
- On-hold messages announcements.
- Predictive dialers for automatic dial and re-dial of calls producing high call volumes. Ideal for outbound campaigns.
- Multiple inbound and outbound campaign creation, capable of blending both types of campaigns.
- Administer your agents and supervisors in real time.
- Generate reports and statistics.
- Monitor your entire contact center activity online, with full information access by means of screens and visual indicators, which allow you to see calls, agents and supervisor status, helping to take preventative or corrective measures.
Call us toll free at: 1(877)MY-NUXIBA or (877)696-8942 or (801)859-4100
sales@nuxiba.com