CenterWare CRM® is the ideal tool for sorting all your client-related data quickly and easily. Its array of tools allow you to develop process-driven forms aligned with strategic business rules — saving money while dramatically improving your time-to-market.
Incredibly easy-to-use interface.
No IT staff required.
Configurable components: Design from product-specific to customer-centric forms.
Feel free to add and name all the fields that best fit your needs.
Open architecture: Break free from previously established infrastructures with a cloud-based, scalable solution that requires no hardware investment and is capable of adding new licenses and users whenever the need arises.
See all your information in real-time dashboards and reports (overall operating statuses in contact centers are just as important as flight indicators in aircraft). Get on-demand, customized analytics based on tables, summaries, and charts to assess and control your productivity levels and make business decisions proactively.
Boost your sales and
CenterWare CRM® features comprehensive tools that track everything from start to finish. It expedites the conversion of leads into the sales pipeline, manages your prospective and current customer data, detects areas for improvement, and records complete business cycles in a cutting-edge reports module.
Promote an on-time payment culture among your clients
CenterWare CRM® sends reminder messages in accordance with industry guidelines so that high productivity levels can be monitored, reached, and increased with ease.
quality of service
CenterWare CRM® provides agents with tools for quickly accessing ticket history and following up on technical support cases — enabling them to deliver professional, first-contact resolutions.