FINANCIAL AND LEGAL
Companies currently use IP technology to service their major customers, streamline and automate work flows and develop multi-channel strategies devoted to their customers. That is why CenterWare SuiteŽ offers multiple benefits for companies in the financial and legal sector.
Insurance companies can improve telephone assistance and offer greater availability to their customers to provide information 24 hours a day through automated attendants in order to obtain real time information on their policy, medical and legal services, balances, etc.
CenterWare SuiteŽ solutions help to provide quick and customized telephone assistance to your customers. This enables agents to efficiently increase the number of calls they can service since they can view calling customer's complete information and history on screen.
Your company can review its contact center activity using the CenterWare SuiteŽ report module to generate agent reports and productivity statistics as well as detail on your company's every inbound and outbound call.
Law firms or loans and collections companies can use predictive dialers to increase their portfolio recovery and contact more customers. The dialers produce a high volume of calls, which are then transferred to agents when a person is reached. This prevents agents from losing time in dialing and getting a busy or unanswered line.
With CenterWare SuiteŽ your company can conduct collection campaigns with prerecorded messages delivered via telephone as reminders of policies or due date announcements.
CenterWare Suite Ž offers mortgage companies automatic voice response solutions to provide information on balances due, balances coming due, accumulated points for any promotions, and to send out account statements by fax among others. With CenterWare SuiteŽ predictive dialers, your company can produce a high volume of calls which are transferred to agents when a person is reached. This prevents agents from losing time in dialing and getting a busy or unanswered line. In addition, you can produce prerecorded telephone messages as reminders of balances due or coming due.
For receiving customer calls, CenterWare SuiteŽ automates and automatically distributes calls to available agents, allowing them to view on screen the complete information on the calling customer. The powerful CenterWare SuiteŽ report module can generate reports and statistics on every inbound and outbound call in your contact center or call center and on your agents' productivity and service levels based on the complete, real-time information,
Stock brokerage companies and banking institutions can offer services through Contact Center advanced solutions for their customers to get information on exchange rates, balances, account activity, money transfers, and to buy stocks. This is obtained by various means such as automated attendant, e-mail, chat or web. Information and account statements can be sent by fax or e-mail so customers can back up information.
CenterWare SuiteŽ allows your company to increase sales and collect overdue receivables by using predictive dialers to contact more customers. The dialers produce a high volume of calls, which are then transferred to agents when a person is reached. This prevents agents from losing time in dialing and getting a busy or unanswered line?
Your company can use CenterWare SuiteŽ to carry out collections or advertising campaigns through prerecorded telephone messages with reminders on payment due dates or advertising messages for any of your company's products or services.
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