CenterWare Xion® is ideal for delivering top-level help desk services; it not only tailors to your existing technology resources thoroughly, but also allows you to set skills-based staff priorities that forward clients to the most knowledgeable agents, which increases your first-contact resolution percentages.
This richly-featured platform centralizes all the requests and questions going through your contact center. Moreover, it ensures that its applications run effectively across agent desktops so clients are offered answers and services that meet their requirements and expectations in every detail.
Give immediate, first-class solutions to all kinds of problems and take preemptive measures to avoid any inconveniences. Become a proactive troubleshooter by reviewing and controlling your ticket logs or backups and enhance your service levels on a daily basis.