Reminder HM® Glossary





General

Administrator: User that manages and manipulates the campaigns.

Amount Variable: Allows adding an amount variable to the structure of the message that is going to be reproduced.

Audio template: Form that defines the structure of the audio messages.

Audio Variable: Allows adding audio files to the structure of the message that is going to be reproduced.

Balance Variable: Allows adding a balance variable to the structure of the message that is going to be reproduced.

Calendar Variable: Allows adding a date variable to the structure of the message that is going to be reproduced.

Call Campaign: Allows sending call messages through a series of previous configurations.

Call Status: Indicates call message result such as “no answer”, “busy”, “fax”, etc.

CallerID: Consents to mark the calls.

Cell Phone Number: Number that will receive the SMS and/or call messages.

Condition: Allows filtering the information.

Custom: Profile defined by the administrator.

Customers: Accounts that will permit users to enter the system.

Duplicate Profile: Allows creating a new profile with a structure similar to the original.

DNC: Permits the system connecting to the www.dncscrub.com to review the database that stores the numbers that must not be dialed (previously loaded in www.donotcall.gov).

FTP: A standard network protocol used to transfer csv files from one host to another.

Hour Variable: Allows adding an hour variable to the script that will be reproduced.

Icon: Image that represents a campaign.

ID: ID assigned to the dialing.

Intensive Dialing: Indicates to the system that it must continue sending the SMS or call messages even if the first message is successful.

Keywords: Word that allows answering an SMS message sent by Reminder when customers share a short code.

Length: Call length (in seconds).

Message ID: ID assigned to the received messages.

Not sent: Status of the SMS messages that were not sent.

Operation: Action executed over a campaign.

Parameters: Variables that define the behavior of a procedure.

Password: A series of characters through that will allow users entering the system.

Privileges: Available activities of a user.

Profile: Defines user’s operations (administrator, monitor, custom).

Record ID: ID assigned to the message.

Recordings: Audio files loaded by users.

Reminder: Mass contact system generator that automatically sends SMS and call messages operating as reminders by means of a series of information registered by the user.

Schedule: Defines the interval during which the system will send SMS and/or call messages.

Short code: This code allows customers replying a received message.

SMS Campaign: Allows sending SMS messages through a series of previous configurations.

SMS template: Form that defines the structure of the SMS messages.

Spelling Variable: Allows adding a spelling variable to the structure of the message that is going to be reproduced.

Touched: Process through which records are sent or dialed.

TTS Variable: Allows adding a TTS (text to speech) variable to the structure of the messages that is going to be reproduced.

User: Name assigned to users to enter the system.

Variable: Information taken from the data source.


 

Data Sources

Connection Information: Information that users must introduce to load the records.

Data Source: Stores the records that are going to be loaded into the campaigns.

Data Sources Load: Allows users adding the records that are going to be processed.

Duplicate Data Source: Allows generating a new data source with a structure similar to the original.

Load Conditions: Allow selecting the information that will be loaded in the data source (they cannot be modified).

Records: Information that allows users leaving custom SMS or call messages depending on the importance of its content.

Service: Indicates the type of campaign (SMS and/or call) related to the data source.


 

Monitoring

Balance: Amount of money available to send SMS and/or call messages.

Blocked: Records that are in a whitelist and blacklist assigned to the campaign.

Business rules: Allow selecting the telephone numbers that will be prioritized during SMS and/orcall messages sent.

Campaign Controls: Button that consents to start, pause or stop a campaign.

Campaign effectiveness: Graph that allows visualizing the advance of a campaign.

Campaign monitoring: Allows supervising or knowing the status of the campaigns that are active.

Dashboard: Allows users maximizing the monitor view.

Dialing Result: Indicates call status.

Inactive Campaign: Indicates which campaigns were stopped.

Monitor: User that validates, controls and observes campaign correct operation.

Process Detail: Illustrates campaign progress according to the loaded records.

Processed: Total amount of records that were “touched” by the system.

Received SMS: Indicates the amount of received SMS messages (as the case may be).

Recycle: Button that allows recycling the records of a campaign.

Results: Graphical results that allows users interpreting the advance of a campaign.

Total: Amount of records loaded in the data source.


 

Reports

Account: Shows customer’s number related to the message.

Blocked by list: This report includes the information related to the telephone numbers that were blocked according to the type of list in which they were founded.

Campaign detail: This report includes detailed information about call campaigns.

Campaign Summary: This report includes information about call campaigns.

Cost: This report includes the information about SMS or call campaigns costs as well as the information related to them.

Export: Button that allows users exporting the information.

Finish Date: Indicates the date until which reports will be generated.

Inbound detail: This report contains information about the received messages as well as customer’s answer and the media through which the answer was received (short code and keyword).

Reports: Summary that includes information about campaigns behavior.

Search filter: Filters the information that will appear on the report.

Sent Detail: This report includes information about SMS campaigns.

Sent Summary: This report contains information about the results of the messages that were sent to the recipients.

Start Date: Indicates the date from which reports will be generated.

Time: This report includes information about the users that start, pause or stop an SMS or call campaign.


 

Lists

Blacklist: List that contains the telephone numbers that are NOT going to be contacted.

CallerID: Consents to mark the calls that were made.

Connection options: Method through which records are going to be loaded (ODBC or Excel).

Data structure: Structure of the message.

DNC API: Indicates that a number was blocked because it is in the National Do Not Call Registry.

List search: Displays the name of the blacklist(s) or whitelist(s) that include the telephone number searched by the user.

List: Allows defining which customers are going to receive or not the SMS or call messages.

Lists load: Allows users adding one or more telephone numbers that will be added to a list in order to consent or not the dialing according to the type of list.

Load method: Method through which records will be loaded.

Logs: Summary about lists movements (blacklists or whitelists).

Type of Movement: Movements that can be done when users are loading a lists (add, delete, replace).

Whitelist: List that contains the telephone numbers that are going to be contacted.


 

Surveys

Actions: Tools that allow adding or deleting questions or answers to a survey.

Amount Variable: Allows adding an amount variable to the script that will be reproduced.

Answer: Obtained information.

Audio Variables: Allows adding audio files to the script that will be reproduced.

Balance Variable: Allows adding a balance variable to the script that will be reproduced.

Calendar Variable: Allows adding a date variable to the script that will be reproduced.

Hour Variable: Allows adding an hour variable to the script that will be reproduced.

Identifier: Number used to designate an element.

Label: Name given to a question or answer, which permits identifying it easily.

Phantom element: Question nodes that refer to related questions.

Question: Group of scripts through which users request the desired information.

Result: Information obtained from a survey.

Script: Group of variables that form a group.

Spelling Variable: Allows adding a spelling variable to the script that will be reproduced.

Survey: Group of questions that consents users to evaluate the result or performance of a product or a service.

TTS Variable: Allows adding a TTS variable to the script that will be reproduced.

Variable: Items that form an script.

Zoom: Tool that consents to maximize or minimize the preview of the survey.