SMALL AND MEDIUM SIZED BUSINESSES
Small and medium sized companies operate in many different verticals ranging from agriculture to construction, transportation, public services, trading, finance, insurance, real estate and services. However, all of them face the same challenges: continuing to be competitive, developing their business, and continuously improving the quality of services provided to their customers.
Medium and small companies need to use new information and communication technologies to develop their business presence and improve their interaction with customers and partners. This means they must take maximum advantage of CenterWare Suite® solutions to reduce costs, increase productivity and thus be more competitive thereby offering top quality telephone service.
CenterWare Suite® provides multiple automatic voice response advanced solutions to perform functions like automated attendant and voice mail. It also offers applications accessible over different media around the clock for customers to check on balances, inventories, products and promotions, to place orders, pay suppliers, send information by fax, and other functions. CenterWare® allows you to handle all your company's inbound calls with prompt service and increase your agent productivity levels by enabling them to view complete calling customer information on screen.
Companies can create sales and/or collections campaigns using predictive dialers. These generate high volumes of calls, which are transferred to agents when a person is reached.
This prevents your agents from losing time in dialing and getting a busy or unanswered line. The dialer also permits mass delivery of prerecorded messages such as welcome messages or balance due or coming due reminders. CenterWare Suite® includes a module for generating reports and statistics on all your company's inbound and outbound calls, to know your agents' productivity levels, service levels, etc.
Call us toll free at: 1(877)MY-NUXIBA or (877)696-8942 or (801)859-4100
sales@nuxiba.com