Small and medium enterprises operate in different areas, from agriculture to construction, transport, public services, commerce, finance, insurance, real state and services; however, all of them confront the same challenges, that is, being competitive, expand their business and improve the quality of their services continuously.
Besides, they need new information and communication technologies to augment their presence and improve their interaction with customers and partners; thus, they must take advantage of the solutions offered by CenterWare Suite® to decrease cost, increase their productivity and, consequently, become more competitive and offer a better telephone service.
CenterWare Suite® provides multiple advanced solutions for automatic voice response, such as automatic operator and voice mail, in order to offer customers applications that will be available 24 hours a day through different media to review accounts, supplies, special offers, requests, payments, information, etc.; besides, it allows answering quickly all the received calls and agents productivity by providing the necessary information to answer calls correctly.
Enterprises are able to create sales and/or collection campaigns through predictive dialers that generate huge volumes of calls, which will be transferred to agents as soon as they are answered to avoid dead times, busy tones, etc. This type of dialers also allows delivering mass pre-recorded messages, which may include a welcome message, a reminder, etc.
CenterWare Suite® includes a module through which users will be able to generate reports and statistics about all the incoming and outgoing calls, the levels of productivity, attention, etc. of the enterprise.