Contact centers that deploy specialized software for controlling their operation should run effective courses to instruct their agents, supervisors, and administrators in the handling of such technology. Otherwise the lack of expertise in all its tools and processes could hinder the staff’s objectives.
Contact center solution developers have stressed the advantages of providing user-driven training programs, since trainees can become familiar with the system, master its multiple applications, and increase their service level.
Courses regularly cover both theoretical and practical approaches – and when it comes to the contact center framework, this is not an exception. Theoretical courses are aimed at disseminating all the terminology derived from a given system so that users can relate it to the applications they will use. Through this concepts association, users will be able to identify the system’s functionalities and deploy them correctly.
Conceptual courses cannot last more than a month; companies need to deploy their systems and achieve the best results available right away. Therefore, it is advisable to carry them out for a maximum period of one week in order to generate a tangible return on investment in the short term.
Nuxiba Training Courses
The Nuxiba staff runs the following types of courses:
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