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This module allows you to monitor your contact center’s operation in real time and make changes on the fly to ensure that help desk services are provided optimally across your communication channels.
Retrieve your contact center’s results and turn them into business intelligence. Generate detailed reports and drill down to agent metrics to assess performance and improve your help desk strategy.
Organize and synchronize your customer information in simple steps. This CRM module provides agents with all the data they need to follow up on tickets and achieve high first-contact resolution rates.
Keep track of all the tickets in your contact center. Record the calls and screen activity of your help desk team to make sure that quality standards are consistently met, detect areas for improvement, and continue enhancing your customer experience
Let’s start together. Nuxiba trains you and your team in how to use this software to the best advantage of your business and goals.