WHAT IS THIS PLATFORM USED FOR?


• Record screen activity and calls across agent workstations

• Measure and monitor quality levels across all campaigns

Analyze recordings to capture first-hand customer data and requirements

Enterprise Recording Management for storage, retrieval, and playback to monitor communications throughout your call center!

Get first-hand information about customer requirements and expectations by analyzing recording!

HOW IT HELPS YOUR BUSINESS




Measure service times to improve performance and customer satisfaction
Record sales or collection calls for compliance and quality control
Track and assess agent performance
Keep a data backup for future reference and confirmation

ADDED BENEFITS



An intelligent system for managing, labeling, filtering, and playing recordings
A complete backup of all your call and desktop recordings
User-friendly monitoring tools and storage notifications via email
Speech analytics
Technical support, training, and certification courses

INTERESTED IN THIS PRODUCT?

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CONTACT US

5804 South Cove Creek
Salt Lake City, UT 84107


+1 877 696-8942



contact@nuxiba.com

OUR PRODUCTS



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