CenterWare Xion® Suite is a contact center's dream. This industry leading contact center software suite helps manage and maintain compliance by using richly-featured modules that cover all the bases.
CenterWare Xion® modules enable agents to excel at their tasks with user-friendly graphical interfaces that streamline any learning curve.
Turbocharge your call center, create new profits and provide the best levels of support and services to your clients — all with a low operating cost and an attractive return on investment.
CenterWare Xion features IP technology that provides a convergent network with flexibility and growth capabilities that tailor to any business need. Its open architecture allows integrating existing infrastructures to the following applications:
CenterWare Xion IP is based on Host Media Processing (HMP) technology and runs on Intel Xeon servers capable of supporting hundreds of ports; helping businesses in their transition towards an all-IP infrastructure while reducing hardware overhead.
It supports video H.623, fax T.38/V.17, audio codecs G.711 and G.729, and up to 500 simultaneous calls by server thanks to its scalable nature.