CenterWare Xion® Suite — The Ultimate Contact Center Software.
CenterWare Xion® Suite is a contact center’s dream. This industry leading contact center software suite helps manage and maintain compliance by using richly-featured modules that cover all the bases.
CenterWare Xion® modules enable agents to excel at their tasks with user-friendly graphical interfaces that streamline any learning curve.
Turbocharge your call center, create new profits and provide the best levels of support and services to your clients — all with a low operating cost and an attractive return on investment.
Deploy multiple parameters for measuring agent productivity!
Social Networks & Unified Media
Easily monitor all your digital channels without any additional tools.
Our cloud or hosted call center software can be tailored to meet any business need!
CenterWare Xion® IP
CenterWare Xion® features IP technology that provides a convergent network with flexibility and growth capabilities that tailor to any business need. Its open architecture allows integrating existing infrastructures to the following applications:
- Call recording
- Inbound routing
- Outbound dialing
- and many more…
Unparalleled seamless integration!
CenterWare Xion IP is based on Host Media Processing (HMP) technology and runs on Intel Xeon servers capable of supporting hundreds of ports; helping businesses in their transition towards an all-IP infrastructure while reducing hardware overhead.
Convergence is here with CenterWare HMP!
It supports video H.623, fax T.38/V.17, audio codecs G.711 and G.729, and up to 500 simultaneous calls by server thanks to its scalable nature.