Nuxiba´s Technology software allows our clients to tailor specific and complex Contact Center solutions for each unique customer´s environment, like:
Link external BPOs to:
Bank´s main IVRs to validate credit card information
Bank´s main CRM on real time for each BPO, campaign and client for collections purposes.
Bank´s main CRM using Bank´s own dialing business rules.
Telecom´s Company data base to receive on real time a record of a client.
Centralize hundreds of distributed call centers on one Contact Center facilitating monitoring and operations.
Create a sales call center environment for Banks and Telecom
Handling more than 20,000 inbound calls per hour on bank and telecom´s Customer service through BPO´s
• Use traditional inbound/outbound service including all contact center channels & technologies.
• TCPA and PCI solutions available.
This module allows you to monitor your call center’s operation in real time and make changes on the fly to ensure that collection is conducted optimally across your communication channels.
The best database management tool in the market. Manage your collection operations while improving and automating your contact center’s service levels.
Segment your databases by payment delay, amount, and location to control your clients easily and keep accurate accounts.
This system dials all the phone numbers in your database achieving a high contact ratio through callback attempts. You decide the dialing modality
The human voice detection feature screens out calls answered by automatic devices so you always get to speak with a person.
Organize and synchronize your client information with simple steps. Provide agents with access to each client’s particulars at all times, and not only during calls. This way, they will be able to search for payments, outstanding debts, due dates, and any other data necessary to follow up on collection processes.
Let’s start together. Nuxiba trains you and your team in how to use this software to the best advantage of your business and goals.