CLOUD CONTACT CENTER

Software Platform

Cloud contact centers offer considerable advantages in terms of infrastructure and strategies. Features can be scaled up and down with great flexibility and costs related to installation and servers are significantly reduced. Workstation operation is agile and simple as hosted systems use less resources.

Nuxiba offers a series of tools for running your contact center in the cloud.

Learn more about the platform that adapts your contact center to the latest changes in communications technology. Schedule your demo today and get a one-month free trial

FUNCIONALITIES

Inbound and Outbound Module

Run multiple campaigns simultaneously in a single platform. Monitor, manage, and control calls dialing and routing across your contact center.

Predictive Dialer

This automated system dials all the phone numbers in your database achieving a high contact ratio through callback attempts. The human voice detection feature ensures that agents always get to speak with a person, thereby reducing downtimes.

Recorder

Record the calls and screen activity of all your agents. This module helps you to assess your contact center’s performance, detect areas for improvement, and back up customer interactions.












Finder

Retrieve information in next to no time. Search files based on different parameters like data, seat, call duration, campaign, etc.

CRM Express

Organize and synchronize your client information in simple steps. In cloud-based systems, an internet connection is all you need to access data anytime, anywhere.

 

 

 

 

 

 

 

 

Training and support at no cost!

Let’s start together. Nuxiba trains you and your team in how to use this software to the best advantage of your business and goals.

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