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Run multiple campaigns simultaneously in a single platform. Monitor, manage, and control calls dialing and routing across your contact center.
This automated system dials all the phone numbers in your database achieving a high contact ratio through callback attempts. The human voice detection feature ensures that agents always get to speak with a person, thereby reducing downtimes.
Record the calls and screen activity of all your agents. This module helps you to assess your contact center’s performance, detect areas for improvement, and back up customer interactions.
Retrieve information in next to no time. Search files based on different parameters like data, seat, call duration, campaign, etc.
Organize and synchronize your client information in simple steps. In cloud-based systems, an internet connection is all you need to access data anytime, anywhere.
Let’s start together. Nuxiba trains you and your team in how to use this software to the best advantage of your business and goals.