CUSTOMER
SERVICE

Software Platform

Delivering exceptionally good customer experiences is essential to companies. Contact centers improve these experiences by reducing customer effort and providing a high-quality service in each interaction via phone, chat, or other means.

Nuxiba has a series of tools for efficient customer interactions. Its features allow you to monitor and control interactions with great ease to maintain your target service levels.




Learn more about the platform that increases the efficiency of your customer assistance center and creates a positive brand image. Schedule your demo today and get a one-month free trial. .



FUNCTIONALITIES

Intelligent Call Routing

Our ACD system forwards calls based on your staff’s skills to make sure contacts are put through to the most suitable agent. This way, wait times are reduced and five-star experiences are delivered. The target is to increase your speed of answer.

Multi-channel Assistance (Chat, Email, Phone, Social Networks, and WhatsApp)

Serving customers through a large number of means is not enough to offer an excellent multi‑channel experience. You must implement tools that allow communication to be effortless and clear. Our chat, email, and Twitter modules will help you to build a strong strategy accordingly.

IVR


No more limited business hours. Operate 24/7 with our interactive voice response system. Your clients will be able to access information or complete transactions anytime, anywhere through fully customizable menus.

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CallBack

Get back to callers who hang up when no agents are available or wait times are quite long. Use this functionality and reduce abandon rates.

Recorder

Analyze and control the files of all your inbound and outbound calls. You can classify, filter, play, mark, and email recordings.

Training and support at no cost!

Let’s start together. Nuxiba trains you and your team in how to use this software to the best advantage of your business and goals.

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