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Our ACD system forwards calls based on your staff’s skills to make sure contacts are put through to the most suitable agent. This way, wait times are reduced and five-star experiences are delivered. The target is to increase your speed of answer.
Serving customers through a large number of means is not enough to offer an excellent multi‑channel experience. You must implement tools that allow communication to be effortless and clear. Our chat, email, and Twitter modules will help you to build a strong strategy accordingly.
No more limited business hours. Operate 24/7 with our interactive voice response system. Your clients will be able to access information or complete transactions anytime, anywhere through fully customizable menus.
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Get back to callers who hang up when no agents are available or wait times are quite long. Use this functionality and reduce abandon rates.
Analyze and control the files of all your inbound and outbound calls. You can classify, filter, play, mark, and email recordings.
Let’s start together. Nuxiba trains you and your team in how to use this software to the best advantage of your business and goals.