CenterWare Hosted®

Run Your Contact Center in the Cloud!

Nuxiba cloud-based services provide you with immediate access to IT resources without installing the CenterWare Suite solution. Execute applications from anywhere in the world via Internet and invest no more money in the acquisition and implementation of infrastructure. Benefits of our hosted platforms include:

Self-Service: Add, delete, and modify campaigns online without third-party intervention.

On-Demand Functionalities: Use applications in accordance with your growth needs and targets.

Easy, Risk-Free Deployment: Internet access and a desktop are the sole things required to connect with our solutions. Your contact center will have next-generation technology for managing agent activity without incurring large expenses and worrying about free site space, specialized workforce, or maintenance.

Flexible Scalability: User licenses are granted during the periods that best meet your service requirements.

High Availability: Operational continuity is guaranteed by the most advanced systems, such as redundant high-capacity power supplies and Internet connections (10 Gbps), air conditioning, etc.

Get your custom tailored Contact Center up and running today!

Improve your service levels online from any location!

Analyze all agent activity through these descriptive indicators:

  • Answered calls percentage
  • Abandoned calls percentage
  • Not-answered calls percentage
  • Service level
  • Comprehensive reports regarding:
    • Served clients
    • Abandoned calls
    • Average waiting time
    • Average abandonment time
    • Average service time
    • Overflowed (forwarded) calls

Monitoring every campaign result is now possible!

Supervisors can examine real-time detailed information like:

  • Agent name
  • Agent status
  • Status time
  • Client name
  • Served clients total
  • Average service time
  • Overall service time
  • Extension number
  • Campaign name
  • Campaign script

    CenterWare Hosted® ensures the delivery of first-class services with these modules:

    Administrator Module

    Configure, manage, and control all agent activity!

    Agent Module

    Attend to callers or called parties while
    reaching optimum productivity levels!

    Supervisor Module

    Monitor, measure, and improve agent performance!

    CenterWare® Surveys

    Conduct online surveys after serving customers!

    CenterWare® IVR

    Develop auto-attendant menus and increase service availability!

    Scripting Module

    Expedite call flows, reduce waiting times, and deliver the best service level available!

    Reports and Statistics

    Get comprehensive, drill-down analytics regarding all campaigns!