Run multiple campaigns simultaneously in a single platform. Monitor, manage, and control calls dialing and routing across your contact center.
This automated system dials all the phone numbers in your database achieving a high contact ratio through callback attempts. The human voice detection feature ensures that agents always get to speak with a person, thereby reducing downtimes.
Record the calls and screen activity of all your agents. This module helps you to assess your contact center’s performance, detect areas for improvement, and back up customer interactions.
This module is designed to give you absolute control over your contact center’s information anytime, anywhere. It includes a wide variety of reports like calls by campaign, session time by agent, and many more. All reports include filters so you can drill down to the metrics you require
Let’s start together. Nuxiba trains you and your team in how to use this software to the best advantage of your business and goals.