INFRASTRUCTURE
INTEGRATION

Software Platform

Contact centers seeking to provide the best service available must use a platform that improves customer interactions and increases productivity.

Nuxiba’s user-friendly platform maximizes your operation. It integrates seamlessly with your existing Asterisk or Avaya systems and features the most complete reports and real-time monitoring tools.

Learn more about the platform that can be tailored to your current operation and help you reach your goals. Schedule your demo today and get a one-month free trial

FUNCIONALITIES

Inbound and Outbound Module

Run multiple campaigns simultaneously in a single platform. Monitor, manage, and control calls dialing and routing across your contact center.

Predictive Dialer

This automated system dials all the phone numbers in your database achieving a high contact ratio through callback attempts. The human voice detection feature ensures that agents always get to speak with a person, thereby reducing downtimes.

Recorder

Record the calls and screen activity of all your agents. This module helps you to assess your contact center’s performance, detect areas for improvement, and back up customer interactions.

Reports

This module is designed to give you absolute control over your contact center’s information anytime, anywhere. It includes a wide variety of reports like calls by campaign, session time by agent, and many more. All reports include filters so you can drill down to the metrics you require

 

 

 

 

 

 

 

 

 

 

 

 

Training and support at no cost!

Let’s start together. Nuxiba trains you and your team in how to use this software to the best advantage of your business and goals.

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