Predictive Dialer Software – CenterWare Outbound

Nuxiba Predictive Dialer Software boosts agent productivity by sending out a large number of calls in the fastest time interval and at the lowest cost available.

A robust predictive dialer, CenterWare Outbound® has configurable parameters that enable progressive, interactive, and manual dialing policies. Reduce downtime between calls and reach clients more efficiently and effectively.

Nuxiba predictive dialer is designed for debt collection and telemarketing sectors. Streamline managing multiple campaigns and sub-campaigns with our intuitive interface.

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Assign records, agents, and supervisors.

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Set the dialing order of up to 5 numbers by client.

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Check dialer
throughput statuses.

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Create scripts for
call flows.

Nuxiba Predictive Dialer software can generate reports that drill-down your contact center’s overall activity in real-time. Help identify and configure the system settings that best fit your target audience. Our predictive dialer software also integrates a CTI pop-up screen that provides agents all client-related information as well as:

  • Answered calls percentage
  • Busy signals percentage
  • Not-answered calls
  • Fax detection
  • Dialed calls
  • New records
  • Callback records
  • Signed-in agents
  • Available (ready) agents
  • Disconnected agents

 

    Predictive Dialer Software Configurable Campaign Parameters

    Records Import & Order

    Import your clients records easily and efficiently.

    Campaign Assignment

    Assign campaigns and sub-campaigns to agents and supervisors.

    Operation Schedules

    Schedule optimal times for the best results for each campaign.

    Campaign Auto Start

    Save time by automatically starting specific campaigns.

    Compliance Callback

    Be TCPA compliant for auto-dialing and telemarketing.

    Manual & Automatic Callback

    Manually or automatically call back unanswered numbers.

    CenterWare Inbound® ensures operational success

    Administrator Module

    Deploy contact center administration applications easily!

    Agent Module

    Dial multiple calls productively!

    Supervisor Module

    Design auto-attendant menus or IVRs and increase service availability

    Online Customer Satisfaction Surveys Module

    Assess agent performance through customer satisfaction surveys!

    Scripting Module

    Define frameworks and standardize customer service!

    Reports and Statistics Module

    Identify areas for improvement according to detailed analytics!