Predictive Dialer Software – CenterWare Outbound
Nuxiba Predictive Dialer Software boosts agent productivity by sending out a large number of calls in the fastest time interval and at the lowest cost available.
A robust predictive dialer, CenterWare Outbound® has configurable parameters that enable progressive, interactive, and manual dialing policies. Reduce downtime between calls and reach clients more efficiently and effectively.
Nuxiba predictive dialer is designed for debt collection and telemarketing sectors. Streamline managing multiple campaigns and sub-campaigns with our intuitive interface.
Assign records, agents, and supervisors.
Set the dialing order of up to 5 numbers by client.
Create scripts for
Nuxiba Predictive Dialer software can generate reports that drill-down your contact center’s overall activity in real-time. Help identify and configure the system settings that best fit your target audience. Our predictive dialer software also integrates a CTI pop-up screen that provides agents all client-related information as well as:
- Answered calls percentage
- Busy signals percentage
- Not-answered calls
- Fax detection
- Dialed calls
- New records
- Callback records
- Signed-in agents
- Available (ready) agents
- Disconnected agents
Predictive Dialer Software Configurable Campaign Parameters
Records Import & Order
Import your clients records easily and efficiently.
Assign campaigns and sub-campaigns to agents and supervisors.
Schedule optimal times for the best results for each campaign.
Campaign Auto Start
Save time by automatically starting specific campaigns.
Be TCPA compliant for auto-dialing and telemarketing.
Manual & Automatic Callback
Manually or automatically call back unanswered numbers.