Provide customers with the service
they need through the channel they use!
Branch out into customer service via social networks and keep pace with today’s communication trends.

Nuxiba helps you transition into social networks with great ease and keep track of interactions in real time. You don’t need to install any additional application. We take care of everything!

You will be able to send and reply to hundreds of messages and use the following functionalities.

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Access chat records to follow up each conversation with appropriate communications

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Create scripted responses to expedite customer service.

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Configure access levels and privileges by user to map out better strategies.

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Our platform uses industry-standard security technologies.











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Track pending tasks and customers waiting to be serviced

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Assign disposition codes to chats to classify the outcome of each conversation. Choose between built‑in or custom codes according to your workflow.

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Configure automated replies or set up a chatbot to collect customer information when agents are away and offer faster, more consistent service.

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Conversations can be forwarded between different agents.


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Get real-time agent metrics and retrieve reports to manage and analyze data.

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Supervise the progress of campaigns in real time along with the total number of ongoing customer interactions, queued messages, staffed agents, conversations by day, chat histories, etc.

 
 

Deliver a first-rate service and streamline customer interactions today!


Contact us and learn more about this service.