Access chat records to follow up each conversation with appropriate communications
Create scripted responses to expedite customer service.
Configure access levels and privileges by user to map out better strategies.
Our platform uses industry-standard security technologies.
Track pending tasks and customers waiting to be serviced
Assign disposition codes to chats to classify the outcome of each conversation. Choose between built‑in or custom codes according to your workflow.
Configure automated replies or set up a chatbot to collect customer information when agents are away and offer faster, more consistent service.
Conversations can be forwarded between different agents.
Get real-time agent metrics and retrieve reports to manage and analyze data.
Supervise the progress of campaigns in real time along with the total number of ongoing customer interactions, queued messages, staffed agents, conversations by day, chat histories, etc.