Your contact center will communicate by a state-of-the-art system over the internet. This translates into reduced operational costs as no devices are needed. IP telephony enables you to call mobiles and landlines with no connection problems.
Make as many calls as you need with the best predictive dialer and forward incoming calls with our intelligent ACD system. Reduce your wait times, increase your speed of answer, and minimize your contact center’s downtime.
Use Nuxiba’s comprehensive drill-down reports to monitor your complete operation. Analyze service, quality, and first-contact resolution metrics and control your contact center’s overall results with a wide variety of reports.
Add an interactive voice response system to your customer service strategy. Our IVR technology is compatible with XML and can integrate with your databases. Develop option menus by campaign and retrieve reports to measure the effectiveness of your automated resources
This module organizes and synchronizes your client information using a simple layout that can be fully tailored to each of your business processes.
Help agents to provide a first-class service according to your business targets and in-house policies. Create scripts that give detailed guidance to ensure that quality standards are met in each call or customer interaction.
Our Twitter module manages all the tweets received in one or more accounts and assigns them to a specific group of agents depending on the type of campaign, product, or user.
Let’s start together. Nuxiba trains you and your team in how to use this software to the best advantage of your business and goals.